BISP 2025 File a Complaint
BISP 2025 File a Complaint If you are not getting the payment of 13500 from BISP or you go to get your payment but your money is deducted or you are not given the full amount then you can file a complaint. The procedure for filing a complaint has been made very simple and easy so that everyone can get the full payment with the help of this process. You can go to the camp side to get your payment but if your thumb prints do not match or any kind of money is demanded from you then you can file a complaint.
اگر آپ کو بی ائی ایس پی سے 13500 کی ادائیگی نہیں مل رہی ہے یا آپ اپنی ادائیگی لینے جاتے ہیں لیکن آپ کی رقم کاٹ لی جاتی ہے یا آپ کو پوری رقم نہیں دی جاتی ہے تو آپ شکایت درج کرا سکتے ہیں۔ شکایت درج کروانے کے طریقہ کار کو بہت آسان اور آسان بنایا گیا ہے تاکہ ہر شخص اس عمل کی مدد سے مکمل ادائیگی حاصل کر سکے
In 2025 the program is distributing 13500 to eligible women through various disbursement channels. However, many beneficiaries are still facing serious issues, especially unjustified deductions, non-payment, and verification problems at retail outlets.
If you are a registered beneficiary and your payment has been cut, delayed, or you have not received anything at all, it is important to act fast and file a complaint through the proper channels. The good news is that BISP has made the complaint registration process easier than ever. Whether your issue is a deduction by an agent, a biometric mismatch, or a fraud attempt, you can now report it and get support from BISP representatives.
You Can Also Read: BISP Nashonuma Registration Process
Why You Might Need to File a Complaint
Each year, thousands of eligible women report facing problems while receiving their BISP payments. Some agents working at ATMs or retail shops like JazzCash or HBL Konnect deduct money illegally and give lesser amounts to the beneficiaries. Others misguide people or make fake entries in the system without paying the full amount. Many women also face fingerprint verification issues, especially elderly or disabled individuals, which leads to failed transactions. In some areas, eligible families are marked as ineligible without a clear explanation, leaving them frustrated and helpless.
اسی طرح رقم کی کٹوتی کا مسئلہ بڑھتا ہوا دکھائی دے رہا تھا اس مسئلے کو حل کرنے کے لیے بی ائی ایس پی کی جانب سے اقدامات اٹھائے گئے ہیں اور کیمپ سائیڈ پر بی ائی ایس پی کے نمائندے بٹھائے جاتے ہیں جو کہ بی ائی ایس پی کی رقم کو صاف اور شفاف تقسیم کرتے ہیں اور کسی بھی قسم کی کوئی بھی کٹوتی نہیں لی جاتی اگر اس کے باوجود بھی کٹوتی لی جاتی ہے اپ سے تو اپ اپنی شکایات کو براہ راست درج کروا سکتے ہیں بی ائی ایس پی کے دفتر کے ذریعے
If you’ve experienced any of these issues, it’s your right to report the problem and demand the full amount that has been allotted to you under BISP. Similarly, the problem of deduction of money was seen to be increasing. To solve this problem, steps have been taken by BISP and BISP representatives are placed at the camp side, who distribute BISP money in a clean and transparent manner and no deduction of any kind is taken. If despite this, deduction is taken from you, then you can register your complaints directly through the BISP office.
You Can Also Read: BISP Announces Transgender Registration For 13500 Installment
Common Complaints Reported by Beneficiaries in 2025
- Deduction of Rs. 1000 to Rs. 500 by payment agents without receipt.
- Payment message received from 8171 but no cash given.
- Biometric machine not verifying fingerprints.
- Ineligibility status after the dynamic survey even with a low PMT score.
- Fake messages from unofficial numbers demanding fees.
These complaints are valid and must be reported using official channels. Now let’s explore how you can do this step by step.
You Can Also Read: BISP 8171 New Update Step by Step Payment Process for PMT Score
Step-by-Step Guide to File a BISP Complaint in 2025
1. Call the BISP Helpline 0800-26477
The BISP helpline is one of the quickest ways to lodge a complaint. You can call the toll-free number 0800-26477 from Monday to Saturday between 9 AM and 11 PM. When you call, you will be asked to verify your identity by providing your CNIC number, full name, and the nature of the complaint. Be specific for example, if you received Rs. 12,500 instead of Rs. 13,500, mention the amount deducted and the name of the retailer if possible. After logging the complaint, a reference number will be given, which can be used for future follow-ups.
2. Visit Your Nearest BISP Tehsil Office
If you prefer face-to-face assistance or if your complaint is serious, such as consistent biometric failures or eligibility disputes, visiting the nearest Tehsil BISP Office is recommended. Carry your original CNIC, Benazir card iif applicable and any supporting evidence like an SMS or transaction slip. Once there, a BISP representative will take your application and provide a reference or tracking number for status updates. This method is ideal for people who are not comfortable with phone or online services.
3. Submit Your Complaint Online
If you have access to the internet, you can use the official websites:
- www.bisp.gov.pk
- 8171.bisp.gov.pk
Here how to do it:
- Open the complaint section of the site.
- Enter your CNIC number, mobile number, and personal details.
- Describe your issue clearly. For example, Agent deducted Rs. 300 at JazzCash shop after verifying fingerprint
- Upload any proof like a screenshot, receipt, or SMS.
- Submit the complaint and save the reference number.
This method is fast, simple, and convenient for those living in remote areas or unable to visit a Tehsil office.
You Can Also Read: Benazir Taleemi Wazaif Check Stipend June
Important Documents and Information You Need
Before filing your complaint, make sure you have the following:
- Original CNIC
- Message from 8171 for payment confirmation
- Receipt of the deducted amount if available
- Benazir Card if provided earlier
- Contact number linked to your BISP registration
Keeping these items ready helps speed up the process and increases the chances of a quick resolution.
Tips to Avoid Payment Fraud or Deductions
To protect yourself from scams and illegal deductions, keep these tips in mind:
- Always verify SMS messages are from 8171. Ignore all other numbers.
- Do not pay any extra charges to agents or retailers.
- Request a receipt for every transaction.
- Avoid sharing your CNIC or thumbprint with unauthorized people.
- Immediately report any fraudulent SMS or deduction using the methods above.
Being aware and informed is the best way to protect your rightful payment.
You Can Also Read: AZAG Scheme 2025 Reapplication Process Details If Submit
After You File a Complaint What to Expect
Once you’ve filed your complaint, you’ll receive a reference number via SMS or on paper. Use this number to check the status of your complaint. BISP usually takes:
- 3 to 7 days for helpline complaints.
- 7 to 14 days for Tehsil office cases.
You may receive follow-up calls or messages from official BISP staff for verification. Once verified, the deducted or unpaid amount may be reissued, or the responsible agent may face penalties.
BISP Complaint Filing Options
- Helpline: Dial 0800-26477, share details, get reference number.
- Tehsil Office: Visit in person with CNIC and evidence.
- Online Portal: Submit via 8171.bisp.gov.pk with documents.
- Expected Time: 3 to 14 working days depending on the method.
- Common Issues: Deductions, fraud, biometric errors, ineligibility.
- Only trust messages from 8171
- Keep all receipts and SMS records
- Never give bribes or extra fees
Conclusion
The Benazir Income Support Programme is meant to support you not stress you. But unfortunately, illegal deductions, poor service at retail points, and fake messages can make it harder for beneficiaries to access their entitled payments. That’s why understanding the proper complaint registration process is essential.
By following the official procedures outlined above whether through a call, in-person visit, or online portal you can ensure your voice is heard and your rightful payment is delivered. Keep your documents ready, avoid fraud, and always follow up using your reference number. BISP’s complaint resolution system is there to serve you make use of it confidently.
You Can Also Read: Assessment of BISP Eligibility for Women