BISP 938 Error Code
BISP 938 Error Code: The Benazir Income Support Program is currently disbursing the 13,500 quarterly payment under the June 2025 cycle. While many families have successfully received their payments, a significant number of women, especially in rural areas, have encountered a frustrating error: Error Code 938.
If you are seeing this message while trying to withdraw your payment from a BISP center or HBL Konnect retailer, do not panic. Your money is safe. This guide explains the meaning of 938 error, its causes, how to fix it step-by-step, and what to do if payment still fails.
You Can Also Read: BISP Survey Form Required to Resume Stopped 13500 Payment Know Full Details 2025
What Is BISP 938 Error?
Error 938 is a system-generated transaction failure message. It usually appears during biometric verification, when:
- Fingerprints don’t match
- CNIC data is outdated
- NADRA-BISP systems fail to sync
This error does NOT mean you are ineligible or disqualified. It’s a technical glitch, and your 13,500 payment is still reserved in your BISP account.
You Can Also Read: BISP 17000 Payment Begins In Selected Districts Withdraw Your Amount Before Deadline
Why Does the 938 Error Happen?
Here are the most common causes of 938 error
| Reason | Details |
|---|---|
| Biometric mismatch | Poor fingerprint impression or old NADRA record |
| NADRA sync delay | Delay in updating your CNIC info across BISP systems |
| Server/network issues | Low connectivity or overloading during peak hours |
| Dirty fingerprint device | Scanner malfunction at retailer or BISP site |
| Too many failed attempts | CNIC gets temporarily blocked |
How to Fix the 938 Error – Step-by-Step Guide
You have to follow the given steps to resolve issues of 938 error
Visit Your Nearest BISP Tehsil Office
Take your original CNIC and inform them about the 938 error. They will verify your record and file a complaint.
NADRA Biometric Update
If your fingerprints are not matching or data error:
- Visit the nearest NADRA office for biometric re-verification.
- Wait 24 to 48 hours for your data to sync with BISP.
- Retry withdrawal after this period.
- If the fingerprints do not match, then complete the face verification
Try a Different Payment Center
- BISP Campsite
- Retailor Shop
- BISP Office
Make sure their fingerprint scanner is working properly.
Wait Before Retrying
Avoid repeated failed attempts. Try again after 1–2 days if advised by BISP staff.
You Can Also Read: BISP Changed Widrawal Process Through Jazzcash Retailers Know Full Details
Where to Get Help Of 938 Error
If your issue is not resolved, try the following:
- BISP Helpline: 0800-26477
- Tehsil Complaint Desk: File a formal complaint
Tips to Avoid Error 938 in Future
Use these best practices to prevent future payment issues:
- Rub your thumbs gently before scanning
- Avoid lotions/oils on hands
- Do not try more than 3 times in a short time
- Visit during weekdays and non-peak hours
- Use your registered mobile SIM for BISP communication
- Make sure your CNIC is valid and updated
You Can Also Read: BISP Disqualification 2025 Know the Reasons and Get Requalified For 13500
What If You Still Cannot Withdraw?
You have to follow the given steps if you still cannot withdraw
- Go back to the BISP Tehsil Office with your NADRA update slip
- Ask them to manually verify your record and payment
- Request for special approval or file re-submission to Islamabad
- If necessary, re-register in the BISP system
The payment may shift to the next quarter if uncollected within the given time frame.
You Can Also Read: BISP Data Correction How to Fix Mistakes in Application Documents Know Full Details
Latest Government Update On 938 Error
The Government and BISP have acknowledged the growing number of error 938 complaints and are taking action:
- Special technical task force activated
- Tehsil-level 938 desks established
- Manual approvals started for senior/old beneficiaries
- NADRA coordination improved for faster updates
You Can Also Read: BISP 8171 Portal Reopening Date Announced Alternative Ways to Check 13500 Payment
Final Words
The BISP 938 error during payment withdrawal is a frustrating but solvable issue. Thousands of deserving women across Pakistan face this error while trying to receive their 13,500 payment. You have to resolve the issue with the BISP office if your data is unverified or other technical issues. If you are unverified or the data is old, then visit the nearest NADRA office and set this.
Always remember that this issue does not mean you have been disqualified or rejected. It is a system-level problem that can be fixed through the proper verification and complaint process. The Government of Pakistan is committed to supporting every registered woman in receiving her rightful financial aid.
You Can Also Read: BISP July 2025 Payment Collect Full 13500 From Retailer Shops Without Any Deduction
FAQs
What is the 938 error code in BISP?
It’s a technical or biometric error that blocks withdrawal but doesn’t mean you are disqualified.
Can I try a different agent or Konnect point?
Yes, visit another outlet with a working fingerprint scanner.
Do I need to go to NADRA?
Only if your fingerprints are not matching. Then biometric re-verification is necessary.
Will I lose my money?
No, not immediately. But unclaimed payments may return to the system if not withdrawn in time.