Ehsaas 13500 Payment Error 938
Ehsaas 13500 Payment Error 938: In May 2025, thousands of beneficiaries across Pakistan who were part of the Ehsaas Kafalat initiative faced a major technical issue while attempting to withdraw their 13500 quarterly installment. The issue is commonly referred to as the 938 error, and it has caused widespread confusion, especially among rural women and low-income families.
This article provides a comprehensive explanation of what the 938 error means, why it occurs, and what official steps beneficiaries should take to resolve it and successfully withdraw their pending payment. This issue has gained national attention and has been acknowledged by the BISP administration, which is actively working on its resolution.
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| Program Name | Ehsaas Program |
| Issue | 938 Error |
| Cause of 938 Error | Solution |
|---|---|
| Server overload during peak hours | Try again early in the morning or during weekdays |
| Faulty biometric device at ATM or retailer | Visit another BISP agent with a working biometric scanner |
| Unverified or outdated biometric record in NADRA | Visit NADRA office to update/reverify your thumbprints |
| Delay in sync between NADRA and BISP databases | Wait 24–48 hours or visit BISP Tehsil Office for status check |
| Poor network connectivity at withdrawal point | Go to a different ATM or retailer with better internet connection |
| Multiple failed attempts locking the CNIC | Avoid retrying repeatedly; wait before next attempt |
| Thumbprint mismatch even after NADRA update | Visit BISP Tehsil Office for manual verification and technical clearance |
What is the 938 Error in BISP Payments?
The 938 error is a technical transaction error code that appears during the withdrawal of the Ehsaas Kafalat payments. When this error occurs, the transaction fails, and the user is unable to withdraw the installment, even if the funds are visible or the payment has been released.
- HBL Konnect Agent
- BISP registered agents
- BISP Office
Importantly, the 938 error does not indicate ineligibility or disqualification from the program. It is a temporary server or system issue, and your payment remains secure until the problem is resolved.
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Why Does the 938 Error Happen? Common Causes Identified
Understanding the reasons behind the 938 error is essential for taking the right corrective actions. This error typically arises due to the following system-level or verification-related problems:
- Server Overload: During peak days, system servers get overloaded, leading to transaction failure.
- Biometric Device Malfunction: Faulty or poorly calibrated biometric scanners can reject fingerprint data, resulting in system errors.
- Unverified Biometric Records: If your thumbprints at NADRA are not updated, they may not match during verification.
- Sync Delay Between NADRA and BISP Databases: Any recent updates to your CNIC or family information might not yet be reflected in the payment system.
- Network Connectivity Failure: Retailers or ATMs with weak network connections may fail to authenticate the transaction request, causing a 938 error.
Each of these reasons contributes to failed transactions, but the solution process remains manageable.
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Update or Verify Biometric Data at NADRA
If your thumbprint is not being accepted repeatedly across multiple locations, the issue may lie with your biometric data.
- Visit your nearest NADRA center.
- Request biometric re-verification or correction.
- Ask the staff to refresh your thumbprint records for BISP use.
- Once updated, return to your BISP payment center and attempt withdrawal again.
BISP often relies on NADRA data to verify identities. A mismatch between old fingerprints and the current reader causes withdrawal errors.
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How to Solve the 938 Error – Step-by-Step Solution
If you are facing the 938 error when withdrawing your Rs. 13,500 BISP payment, don’t panic. The error is resolvable, and your funds will remain safe in your account. Follow these verified steps
Visit Your Nearest BISP Tehsil Office for Manual Verification
Your first step should be to go to the nearest BISP Tehsil Office where staff are trained to handle 938 error complaints.
- Bring your original ID card
- Find the helpdesk and go there
- Staff will check your beneficiary record in the central BISP database.
- Confirm whether your payment is available.
- Forward your case to the technical support team for clearance of the 938 error.
Retry Withdrawal at Another Location or Device
In many cases, the 938 error is device-specific or location-based. If your initial transaction failed at one ATM or agent outlet:
- Visit an alternative BISP-authorized retailer or payment point.
- Ensure that the biometric device at the new location is functioning properly.
Several beneficiaries have successfully withdrawn funds after changing locations.
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How Much Update Take Time?
The 938 error result from temporary technical issues or record update. If advised by the BISP office or call center:
- Wait for 24 to 48 hours.
- Try again early in the morning or during less crowded hours.
BISP is actively working to upgrade servers, especially during Phase 3 payments. Several users have found the issue resolved automatically after waiting a day or two.
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Recent Government Update To Fix 938 Error
As of late May 2025, the Government of Pakistan and BISP authorities have officially acknowledged the widespread nature of the 938 error and have begun taking corrective measures.
- A dedicated technical task team has been deployed to identify system-wide causes
- BISP offices have been instructed to fast-track cases reported with 938 errors
- Manual clearance of blocked payments is now possible after in-person verification.
- Special desks have been set up in high-complaint districts to assist affected women
According to BISP spokespersons, no payment will be lost, and all eligible women whose transactions failed due to the 938 error will receive their 13,500 installment once their verification is completed.
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Important Tips To Avoid 938 Error
While facing technical issues, beneficiaries often take incorrect steps due to lack of guidance. Avoid the following:
- Do not attempt multiple withdrawals in a short time, this can trigger a lock on your CNIC temporarily.
- Do not try to get payment on saturday or sunday
- Do not assume you’re disqualified unless informed directly by 8171 or the BISP office.
- Do not share your CNIC with unverified agents or social media pages.
Remain calm and follow only the official channels described in this guide.
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Final Words
If you’re facing the 938 error while withdrawing your Ehsaas payment, know that you are not alone and this issue is temporary and solvable. Your payment is not canceled or blocked. The government is working actively to resolve the problem.
By following the step-by-step guide above, visiting your BISP office, and getting your biometric data verified if necessary, you will soon receive your full Rs. 13,500 installment without further delays. Stay informed through official sources, and avoid misinformation circulating online.
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FAQs
What exactly does 938 error mean?
It is a temporary system error that prevents the successful processing of your payment due to technical or biometric issues.
Is my CNIC blocked if I see the 938 error?
No. Your CNIC is still valid. This is not a disqualification issue.
How long does it take to fix the 938 error?
Depending on the cause, it may resolve in a few hours to 2–3 days. Manual verification may speed up the process.
Can I still get my 13,500 if I had a 938 error earlier?
Yes, your funds are safe. Once the error is resolved, you can collect your payment.
Who do I contact if the issue persists?
You should visit your nearest BISP Tehsil Office or call the official BISP helpline: 0800-2647